On a functioning scoreboard all digits will display dashes (-) when the scoreboard is first turned on and communication has not yet begun. If your scoreboard displays some dashes but other digits display odd characters, the figure 8 or nothing at all, it is likely that there is a faulty digit or cable causing the data stream to break. It only takes one bad digit or cable for the rest of the board to not function correctly.
The problem digit is usually the first one that displays incorrect data or the one previous to it. We diagnose this problem by skipping data over a suspect digit to make sure the remainder of the board is functioning correctly. Once we find the faulty digit it is just a matter of installing a replacement.
Watch the video below to get started on diagnosing your board.
Most, if not all digits are displaying odd data. This is usually caused by a faulty cable to the control card or the control card itself. It is quite easy to diagnose.
You will need to identify the exact problem and request a new part to be sent to resolve the problem. If the scoreboard is new it can often be a cable that came loose in transit.
The Horn or Siren never activates regardless of the timer or a button activating it.
The usual suspect for this problem is the relay for the siren/horn. With the horn or siren unplugged you should hear a small click sound coming from inside the board when the horn is activated. If you don’t, it is likely a faulty relay switch and it will need replacing.
If the relay is not your problem and you can hear it activate, it will be a problem with the siren/horn itself or the cable from the relay to the siren/horn.
Watch the video below to assist you with diagnosing the problem.
A dot on the clock, or a possession/sub indicator are not lighting up or flashing as they should.
Check that a cable has not come loose as this is the easiest to check for and fix. If the cable is firmly plugged in and the dot is still not functioning it will either be a faulty dot or a faulty digit that is causing the issue. Once the faulty object has been identified it is just a matter of getting a replacement part and swapping it out.
Watch the video below for a video walkthrough on how to diagnose the problem.
Parts of the VMS text display are not lighting up or showing their data.
There are several things that can cause this issue.
The first is that a data cable has come loose or is faulty and because data flows from one section to the next a chunk of the display will not light up. The second is a data output or input of one of the modules is faulty preventing the flow of data. The last possible cause is a power failure, you will need to check that the affected modules have power available.
Watch the video below to get started on diagnosing your VMS text display.
The scoreboard will not power on at all. Digits don’t light up and there is no response from the controller.
This is usually a power supply issue. Make sure there is power available to the board before proceeding any further. You could have a power outage or a blown fuse.
If there is power to the board but it is still not responding, it is either a problem with the actual power supply unit or the control card. You will need to determine which one is causing the issue and then get a replacement.
Watch the video below to diagnose your scoreboard.
The scoreboard turns on and displays dashes but there is no communication between the controller and the scoreboard.
There are many reasons there would be a communication error between the controller and scoreboard and depending on several factors such as wireless/wired age of scoreboard and controller type. The solution will be different depending on the setup.
Wireless/Wired Windows (XP, Vista, 7) PC – The typical setup uses a USB wireless transmitter to send data to the scoreboard. The program on your computer needs to know the address of the USB port (COM Port) to be able to communicate. If your program has a COM Port setting in it you will need to make sure that it matches the hardware address on your computer. If it does not have a COM Port setting you will need to change the port in the device manager to (COM 1).
Windows CE Controller – If you recieve no errors from the program when starting it up it is likley a problem with the transmitter/serial converter, cable, reciever in the scoreboard (Wireless) or the control card in the scoreboard.
The LED matrix display has sections of the image missing.
There are usually 2 reasons only part of the display will not function correctly. These are a lack of power or data.
Watch the video below to diagnose your display.
The integrated circuit in your scoreboard needs replacing or removal from your scoreboard. This should only be done if requested by our technicians.
Please watch the video below for detailed instructions on the removal of an IC.